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How to set up Instagram Shopping (Guide 2021)

Business

How to set up Instagram Shopping (Guide 2021)

Do you run an online shop and want to use Instagram Shopping? Read here what you need to know and how to set up an Instagram shop.

14 September, 2021
WeChat vs. WhatsApp: What's behind the messenger from China?

Digitalization

WeChat vs. WhatsApp: What's behind the messenger from China?

What is WeChat? Can WeChat be an alternative to WhatsApp? Find out what makes the messenger special and whether it can be successful in Europe.

9 September, 2021
5 helpful tips for email communication

Customer communication

5 helpful tips for email communication

What should you pay attention to when communicating with customers via email? With these 5 tips you can improve your email communication and the customer experience.

7 September, 2021
WhatsApp templates: welcome messages for your business

Customer communication

WhatsApp templates: welcome messages for your business

First impressions count: Welcome customers and improve the customer experience with these WhatsApp greeting text templates.

3 September, 2021
Create an e-mail signature: How it works

Business

Create an e-mail signature: How it works

Don't have an email signature? We show you why a business email signature is important and how you can create one with Superchat.

2 September, 2021
Instagram for business: 10 tips for SMEs

Business

Instagram for business: 10 tips for SMEs

How can small and medium-sized businesses benefit from Instagram? Read here how to create a targeted Instagram strategy.

31 August, 2021
What is Instagram's messaging API?

Customer communication

What is Instagram's messaging API?

What is the Instagram Messenger API? How can you use the Instagram Messaging API? You can find important information and things to know here.

26 August, 2021
Instagram for businesses - tips for communication

Customer communication

Instagram for businesses - tips for communication

You already use Instagram for your business or plan to do so? Learn here how to use this channel correctly for customer communication.

25 August, 2021
Motivating employees: 5 helpful tips

Business

Motivating employees: 5 helpful tips

Motivating employees, but how? Find out here what triggers poor motivation in the workplace and what you can do about it.

19 August, 2021
The guide for WhatsApp orders

Business

The guide for WhatsApp orders

Is it possible to place orders via WhatsApp? Find out here what you need to bear in mind and how to take and manage orders via WhatsApp.

18 August, 2021
6 common e-commerce purchase abandonment triggers

Digitalization

6 common e-commerce purchase abandonment triggers

Are you struggling with a falling conversion rate? Are you losing customers in the checkout process? Find out here what the problem could be and what you can do.

12 August, 2021
Which conversational commerce channel is the right one?

Customer communication

Which conversational commerce channel is the right one?

Would you like to benefit from Conversational Commerce? Learn more about different communication channels and which ones are suitable for your business.

9 August, 2021
Customer Centricity - The customer is king

Business

Customer Centricity - The customer is king

Acting customer-oriented: Easier said than done. Read here what Customer Centricity means and how your company can benefit from it.

5 August, 2021
Your way to a mission statement - tips & examples

Business

Your way to a mission statement - tips & examples

How do you formulate a good mission statement? We show you 5 successful examples and explain what is important in your company's mission statement.

3 August, 2021
What is Conversational Commerce?

Digitalization

What is Conversational Commerce?

Conversational commerce - the new form of online trade. But what is behind it? We have summarised the most important information for you.

2 August, 2021
Improving the customer journey with conversational commerce

Digitalization

Improving the customer journey with conversational commerce

What is Conversational Commerce all about? Find out here how you can use this trend to improve the customer journey and increase your sales.

29 July, 2021
Threema - The most important information about the WhatsApp alternative

Customer communication

Threema - The most important information about the WhatsApp alternative

Who is behind Threema? How secure is the messenger really? You can find a detailed analysis of the messenger app from Switzerland here.

21 July, 2021
Messenger & Privacy - How do users really think?

Digitalization

Messenger & Privacy - How do users really think?

How secure are the most popular messenger services? What do users really think about data protection? We have summarised the most important information for you.

20 July, 2021
WhatsApp account blocked? This is what you can do.

Digitalization

WhatsApp account blocked? This is what you can do.

You cannot access your WhatsApp account? The number has been blocked? Follow these steps to regain access to your WhatsApp account.

19 July, 2021
The comparison: Superchat vs. MessageBird

Customer communication

The comparison: Superchat vs. MessageBird

Superchat and MessageBird compared: Read now why small businesses are better off with Superchat's innovative software.

14 July, 2021
Telegram Business - The guide for entrepreneurs

Customer communication

Telegram Business - The guide for entrepreneurs

Would you like to use Telegram in your company? Read here how you can use the messenger and whether Telegram is an alternative to WhatsApp Business.

12 July, 2021
WhatsApp Business API: 5 providers in comparison

Digitalization

WhatsApp Business API: 5 providers in comparison

Would you like to use WhatsApp in your company in compliance with the GDPR? We have compared five popular WhatsApp Business API providers.

9 July, 2021
Customer loyalty programmes: How to increase customer loyalty

Business

Customer loyalty programmes: How to increase customer loyalty

Would you like to strengthen the loyalty of your customers with a loyalty programme? Read here what customer loyalty programmes are and whether they can be successful.

8 July, 2021
Live chat vs. webchat: Superchat as an alternative to Userlike

Customer communication

Live chat vs. webchat: Superchat as an alternative to Userlike

Superchat & Userlike in comparison: Read now which functions are available to you and which software solution is the best for your company.

6 July, 2021
Knowing what customers want: Identifying customer needs

Business

Knowing what customers want: Identifying customer needs

Do you really know the needs and wishes of your customers? Read now how to identify customer needs and use them to your advantage.

5 July, 2021
The Social Media Marketing Guide for Small Businesses

Digitalization

The Social Media Marketing Guide for Small Businesses

Social media marketing for SMEs: Use social networks to stay in touch with your existing customers and increase your brand awareness.

30 June, 2021
Superchat vs. ChatWerk: Messaging platforms in comparison

Customer communication

Superchat vs. ChatWerk: Messaging platforms in comparison

Superchat and ChatWerk in comparison. Read now how the two platforms differ and which solution is better for your company.

2 July, 2021
New shopping features on WhatsApp, Instagram & Facebook

Digitalization

New shopping features on WhatsApp, Instagram & Facebook

Shopping on WhatsApp, Instagram and Facebook is being expanded. The most important information about the features and what this means for your business can be found here.

1 July, 2021
Popular rating portals for doctors at a glance

Online reputation

Popular rating portals for doctors at a glance

Which rating portals for doctors are there? Find out about five well-known portals and helpful tips on how to deal with patient reviews.

29 June, 2021
Not a taboo subject: Mental health in the world of work

Business

Not a taboo subject: Mental health in the world of work

Mental health is also important in the workplace. Read now what you can do to improve the work-life balance in your company.

28 June, 2021
How to define realistic business goals

Business

How to define realistic business goals

Goal setting as a success factor: Read why business goals are so important and how you can set realistic goals for your company.

25 June, 2021
Chatbot, Live Chat & Webchat - Guide for Entrepreneurs

Customer communication

Chatbot, Live Chat & Webchat - Guide for Entrepreneurs

Chatbot, Live Chat or Webchat? Which solution suits your company best? You can find all the important information and advantages here.

24 June, 2021
Brand awareness - this is how you increase your awareness level

Business

Brand awareness - this is how you increase your awareness level

What does brand awareness mean? Read about why brand awareness is important and how you can increase brand awareness for your company.

23 June, 2021
Why is customer loyalty so important?

Business

Why is customer loyalty so important?

Would you like to increase your customer loyalty? We show you why existing customers are important for your company and how you can retain your customers in the long term.

21 June, 2021
5 time management tips for entrepreneurs

Business

5 time management tips for entrepreneurs

Your to-do list knows no end? Are you under time pressure? We show you how to achieve your goals through proper time management and self-organisation.

18 June, 2021
Home Office: 7 tips for managers & team leaders

Digitalization

Home Office: 7 tips for managers & team leaders

Working in a home office presents you and your team with new challenges? We have 7 helpful tips for managers and team leaders.

16 June, 2021
Facebook Business Page - The Ultimate Guide 2021

Digitalization

Facebook Business Page - The Ultimate Guide 2021

You don't have a Facebook Business Page yet? We show you how to create a business page on Facebook and how to use it optimally.

14 June, 2021
Messaging or email: Which is better for your business?

Customer communication

Messaging or email: Which is better for your business?

Email or messaging? We explain how you can use both channels efficiently and sensibly for customer communication in your company.

30 May, 2021
WhatsApp for retail - here's how it works

Customer communication

WhatsApp for retail - here's how it works

You want to use WhatsApp for retail? We show you what you should consider and how your business can benefit from it.

27 May, 2021
Should you separate your private and business phone numbers?

Business

Should you separate your private and business phone numbers?

Combining private with business is not always advantageous: read here why you should definitely separate your phone numbers.

24 May, 2021
WhatsApp QR code for businesses: How it works

Customer communication

WhatsApp QR code for businesses: How it works

Why should businesses use a QR code that leads to WhatsApp? We show you how to use WhatsApp for your business.

19 May, 2021
These are the most important rating portals in 2021

Online reputation

These are the most important rating portals in 2021

On which rating portals should you be present? We show you the most important rating portals in 2021 and how you can use them for your success.

4 May, 2021
15 templates for client communication

Customer communication

15 templates for client communication

Improve customer communication with text modules & templates: With these 15 templates, you and your staff can respond even better to customer enquiries.

10 May, 2021
Webchat - Customer communication in 2021

Customer communication

Webchat - Customer communication in 2021

Has the classic contact form had its day? Read now how you can use webchat to improve and simplify contact with your customers.

16 May, 2021
Superchat: The optimal alternative to MessengerPeople

Customer communication

Superchat: The optimal alternative to MessengerPeople

Superchat vs. MessengerPeople: Read now why small businesses are better off with Superchat's cost-effective software.

14 May, 2021
The complete Google My Business Guide

Digitalization

The complete Google My Business Guide

You would like to use Google My Business for your company? We will explain the advantages and what you should be aware of when setting it up.

24 April, 2021
How to deal with customer complaints on social media

Customer communication

How to deal with customer complaints on social media

Have you received a complaint via social media? We show you which mistakes you should avoid and how to deal with complaints properly.

22 February, 2021
The SEO guide for small & medium-sized enterprises

Digitalization

The SEO guide for small & medium-sized enterprises

SEO can be the key to success for businesses. Read here how you can improve your visibility on the web and your website traffic.

4 February, 2021
The right way to deal with online assessments

Online reputation

The right way to deal with online assessments

Online reviews can influence the success of your business. We show you how to handle customer reviews professionally and skilfully.

29 April, 2021
Online reviews: The guide for entrepreneurs

Online reputation

Online reviews: The guide for entrepreneurs

How important are online reviews really and what should you pay attention to? In our guide you will find important information and helpful tips.

27 January, 2021
The best software for working in a home office

Digitalization

The best software for working in a home office

Home offices present companies with new challenges: We show you which apps you can use to work efficiently and in an organised way from home.

13 March, 2021
Business Messaging: The Entrepreneur's Guide

Customer communication

Business Messaging: The Entrepreneur's Guide

Customer communication via messenger apps? We will show you how your company can benefit from this and what you should be aware of.

7 February, 2021
Google reviews explained - the guide for founders

Online reputation

Google reviews explained - the guide for founders

How important are Google reviews really? Learn how your business can benefit from positive reviews on Google.

4 December, 2020
The Google Messenger for Business

Customer communication

The Google Messenger for Business

Google Messenger is supposed to compete with WhatsApp and Facebook: Find out what the messaging service can do and whether using it is worthwhile for you.

1 April, 2021
Customer segmentation: More turnover through targeted measures

Business

Customer segmentation: More turnover through targeted measures

What does customer segmentation mean and how can it help your business? We have summarised the most important information and tips for you.

27 April, 2021
WhatsApp business features at a glance (2021)

Customer communication

WhatsApp business features at a glance (2021)

What WhatsApp Business features are there? You can find important information about the functions, special features and benefits of WhatsApp Business here.

2 May, 2021
These are the safe alternatives to WhatsApp

Customer communication

These are the safe alternatives to WhatsApp

WhatsApp is repeatedly criticised because of data protection issues: Find out now about secure alternatives like Threema, Signal and Co.

8 April, 2021
How chatbots are revolutionising customer communication

Customer communication

How chatbots are revolutionising customer communication

Are chatbots the future? We explain why chatbots are becoming increasingly popular, what the differences are and what you should bear in mind.

5 January, 2021
You should be accessible to customers on these channels

Customer communication

You should be accessible to customers on these channels

Messenger, Chatbot & Social Media: Find out which channels you should be on and how you can improve your customer communication.

22 March, 2021
Facebook Marketing for Business

Customer communication

Facebook Marketing for Business

You want to reach relevant target groups via Facebook? We show you how to use and profit from the full marketing potential of Facebook.

11 March, 2021
Current hygiene guidelines for companies

Digitalization

Current hygiene guidelines for companies

What hygiene concepts currently apply to entrepreneurs in Germany with regard to Corona? Find out more here.

26 February, 2021
WhatsApp & GDPR: Are companies allowed to use WhatsApp?

Customer communication

WhatsApp & GDPR: Are companies allowed to use WhatsApp?

Is WhatsApp actually compliant with the GDPR? And can I use it for my business? We show you whether and how you can use the messenger.

14 January, 2021
How companies use Messenger to communicate with customers

Customer communication

How companies use Messenger to communicate with customers

What is Messenger Marketing and how can your company benefit from it? Learn more about the benefits and use of messenger services.

25 February, 2021
Should you use a WhatsApp corporate account?

Customer communication

Should you use a WhatsApp corporate account?

Why should you use WhatsApp Business in your company? Find out how you can use the popular messenger in your company.

15 February, 2021
What is omnichannel communication?

Customer communication

What is omnichannel communication?

What is omnichannel communication and how can your company benefit from it? We have summarised the most important information for you.

5 February, 2021
Why customers do not trust 5-star ratings

Online reputation

Why customers do not trust 5-star ratings

Customer reviews are crucial to the success of your business: learn why customers don't trust 5-star reviews and what matters.

1 May, 2021
Can you delete negative Google reviews?

Online reputation

Can you delete negative Google reviews?

Can you delete negative Google reviews? Learn more about handling customer reviews and how you should handle negative reviews.

10 November, 2021
How Praxis Biss45 doubled their ratings

Online reputation

How Praxis Biss45 doubled their ratings

50 new reviews in a very short time: Read now how Biss45 with Superchat received many new customer reviews in a very short time.

13 December, 2020
More new customers through positive Google reviews

Online reputation

More new customers through positive Google reviews

Customers listen to what other customers have to say: We show you how to win new customers with authentic and honest Google reviews.

23 October, 2020
This is why you should not buy fake reviews

Online reputation

This is why you should not buy fake reviews

You want to boost your online presence with fake reviews? We explain why bought reviews are useless and how to solve your problem.

30 October, 2020
Customer loyalty: How to retain customers for the long term

Customer communication

Customer loyalty: How to retain customers for the long term

Loyal and happy customers are becoming increasingly important: we show you how to retain your customers in the long term and thus increase your sales.

1 November, 2020
How to respond to negative reviews

Online reputation

How to respond to negative reviews

You have received a negative evaluation? You don't know how to react to it? We have summarised helpful tips for you.

5 November, 2020
Errors in responding to online assessments

Online reputation

Errors in responding to online assessments

Have you received a negative customer review? We show you how to deal with it professionally and which mistakes you should avoid.

5 November, 2020
7 golden rules for your customer communication

Customer communication

7 golden rules for your customer communication

Customer communication is more important than ever. Find out here which points you should pay particular attention to when communicating with your customers.

5 November, 2020

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