Improving the customer journey with conversational commerce

Business

Do you run an online shop and want to use Instagram Shopping? Read here what you need to know and how to set up an Instagram shop.

Digitalization

What is WeChat? Can WeChat be an alternative to WhatsApp? Find out what makes the messenger special and whether it can be successful in Europe.

Customer communication

What should you pay attention to when communicating with customers via email? With these 5 tips you can improve your email communication and the customer experience.

Customer communication

First impressions count: Welcome customers and improve the customer experience with these WhatsApp greeting text templates.

Business

Don't have an email signature? We show you why a business email signature is important and how you can create one with Superchat.

Business

How can small and medium-sized businesses benefit from Instagram? Read here how to create a targeted Instagram strategy.

Customer communication

What is the Instagram Messenger API? How can you use the Instagram Messaging API? You can find important information and things to know here.

Customer communication

You already use Instagram for your business or plan to do so? Learn here how to use this channel correctly for customer communication.

Business

Motivating employees, but how? Find out here what triggers poor motivation in the workplace and what you can do about it.

Business

Is it possible to place orders via WhatsApp? Find out here what you need to bear in mind and how to take and manage orders via WhatsApp.

Digitalization

Are you struggling with a falling conversion rate? Are you losing customers in the checkout process? Find out here what the problem could be and what you can do.

Customer communication

Would you like to benefit from Conversational Commerce? Learn more about different communication channels and which ones are suitable for your business.

Business

Acting customer-oriented: Easier said than done. Read here what Customer Centricity means and how your company can benefit from it.

Business

How do you formulate a good mission statement? We show you 5 successful examples and explain what is important in your company's mission statement.

Digitalization

Conversational commerce - the new form of online trade. But what is behind it? We have summarised the most important information for you.

Digitalization

What is Conversational Commerce all about? Find out here how you can use this trend to improve the customer journey and increase your sales.

Customer communication

Who is behind Threema? How secure is the messenger really? You can find a detailed analysis of the messenger app from Switzerland here.

Digitalization

How secure are the most popular messenger services? What do users really think about data protection? We have summarised the most important information for you.

Digitalization

You cannot access your WhatsApp account? The number has been blocked? Follow these steps to regain access to your WhatsApp account.

Customer communication

Superchat and MessageBird compared: Read now why small businesses are better off with Superchat's innovative software.

Customer communication

Would you like to use Telegram in your company? Read here how you can use the messenger and whether Telegram is an alternative to WhatsApp Business.

Digitalization

Would you like to use WhatsApp in your company in compliance with the GDPR? We have compared five popular WhatsApp Business API providers.

Business

Would you like to strengthen the loyalty of your customers with a loyalty programme? Read here what customer loyalty programmes are and whether they can be successful.

Customer communication

Superchat & Userlike in comparison: Read now which functions are available to you and which software solution is the best for your company.

Business

Do you really know the needs and wishes of your customers? Read now how to identify customer needs and use them to your advantage.

Digitalization

Social media marketing for SMEs: Use social networks to stay in touch with your existing customers and increase your brand awareness.

Customer communication

Superchat and ChatWerk in comparison. Read now how the two platforms differ and which solution is better for your company.

Digitalization

Shopping on WhatsApp, Instagram and Facebook is being expanded. The most important information about the features and what this means for your business can be found here.

Online reputation

Which rating portals for doctors are there? Find out about five well-known portals and helpful tips on how to deal with patient reviews.

Business

Mental health is also important in the workplace. Read now what you can do to improve the work-life balance in your company.

Business

Goal setting as a success factor: Read why business goals are so important and how you can set realistic goals for your company.

Customer communication

Chatbot, Live Chat or Webchat? Which solution suits your company best? You can find all the important information and advantages here.

Business

What does brand awareness mean? Read about why brand awareness is important and how you can increase brand awareness for your company.

Business

Would you like to increase your customer loyalty? We show you why existing customers are important for your company and how you can retain your customers in the long term.

Business

Your to-do list knows no end? Are you under time pressure? We show you how to achieve your goals through proper time management and self-organisation.

Digitalization

Working in a home office presents you and your team with new challenges? We have 7 helpful tips for managers and team leaders.

Digitalization

You don't have a Facebook Business Page yet? We show you how to create a business page on Facebook and how to use it optimally.

Customer communication

Email or messaging? We explain how you can use both channels efficiently and sensibly for customer communication in your company.

Customer communication

You want to use WhatsApp for retail? We show you what you should consider and how your business can benefit from it.

Business

Combining private with business is not always advantageous: read here why you should definitely separate your phone numbers.

Customer communication

Why should businesses use a QR code that leads to WhatsApp? We show you how to use WhatsApp for your business.

Online reputation

On which rating portals should you be present? We show you the most important rating portals in 2021 and how you can use them for your success.

Customer communication

Improve customer communication with text modules & templates: With these 15 templates, you and your staff can respond even better to customer enquiries.

Customer communication

Has the classic contact form had its day? Read now how you can use webchat to improve and simplify contact with your customers.

Customer communication

Superchat vs. MessengerPeople: Read now why small businesses are better off with Superchat's cost-effective software.

Digitalization

You would like to use Google My Business for your company? We will explain the advantages and what you should be aware of when setting it up.

Customer communication

Have you received a complaint via social media? We show you which mistakes you should avoid and how to deal with complaints properly.

Digitalization

SEO can be the key to success for businesses. Read here how you can improve your visibility on the web and your website traffic.

Online reputation

Online reviews can influence the success of your business. We show you how to handle customer reviews professionally and skilfully.

Online reputation

How important are online reviews really and what should you pay attention to? In our guide you will find important information and helpful tips.

Digitalization

Home offices present companies with new challenges: We show you which apps you can use to work efficiently and in an organised way from home.

Customer communication

Customer communication via messenger apps? We will show you how your company can benefit from this and what you should be aware of.

Online reputation

How important are Google reviews really? Learn how your business can benefit from positive reviews on Google.

Customer communication

Google Messenger is supposed to compete with WhatsApp and Facebook: Find out what the messaging service can do and whether using it is worthwhile for you.

Business

What does customer segmentation mean and how can it help your business? We have summarised the most important information and tips for you.

Customer communication

What WhatsApp Business features are there? You can find important information about the functions, special features and benefits of WhatsApp Business here.

Customer communication

WhatsApp is repeatedly criticised because of data protection issues: Find out now about secure alternatives like Threema, Signal and Co.

Customer communication

Are chatbots the future? We explain why chatbots are becoming increasingly popular, what the differences are and what you should bear in mind.

Customer communication

Messenger, Chatbot & Social Media: Find out which channels you should be on and how you can improve your customer communication.

Customer communication

You want to reach relevant target groups via Facebook? We show you how to use and profit from the full marketing potential of Facebook.

Digitalization

What hygiene concepts currently apply to entrepreneurs in Germany with regard to Corona? Find out more here.

Customer communication

Is WhatsApp actually compliant with the GDPR? And can I use it for my business? We show you whether and how you can use the messenger.

Customer communication

What is Messenger Marketing and how can your company benefit from it? Learn more about the benefits and use of messenger services.

Customer communication

Why should you use WhatsApp Business in your company? Find out how you can use the popular messenger in your company.

Customer communication

What is omnichannel communication and how can your company benefit from it? We have summarised the most important information for you.

Online reputation

Customer reviews are crucial to the success of your business: learn why customers don't trust 5-star reviews and what matters.

Online reputation

Can you delete negative Google reviews? Learn more about handling customer reviews and how you should handle negative reviews.

Online reputation

50 new reviews in a very short time: Read now how Biss45 with Superchat received many new customer reviews in a very short time.

Online reputation

Customers listen to what other customers have to say: We show you how to win new customers with authentic and honest Google reviews.

Online reputation

You want to boost your online presence with fake reviews? We explain why bought reviews are useless and how to solve your problem.

Customer communication

Loyal and happy customers are becoming increasingly important: we show you how to retain your customers in the long term and thus increase your sales.

Online reputation

You have received a negative evaluation? You don't know how to react to it? We have summarised helpful tips for you.

Online reputation

Have you received a negative customer review? We show you how to deal with it professionally and which mistakes you should avoid.

Customer communication

Customer communication is more important than ever. Find out here which points you should pay particular attention to when communicating with your customers.